Learn what Copper CRM is and improve your experience with Customer Relationship Management (CRM)! also known as “ Customer Relationship Management ”! which is a software that allows the centralization of all interactions between the organization and its customers. There are three types of CRM! namely:
Operational CRM: which in turn is subdivided into two! Front Office (focused on marketing or sales management) and Back Office (finance and accounting tasks).
Analytical CRM : Focuses on understanding customer behavior using the Business Intelligence business model and! based on the data generated! designs specific commercial actions.
Collaborative CRM : facilitates interaction between company and customer through multi-channel communication (e-mail! telephone or chat) and which the customer can access with different devices and from any location.
There are several examples of CRMs that have been successful in this market! such as PipeDrive ! Insightly! HubSpot! Zoho and Agile CRM! all with their different attributes! but there is one that has played a prominent role and has positioned itself as a leading software for customers : CRM Copper. Below! learn about some of its features.
Five features that make Copper CRM one of the best today
1. Designed for G Suite
The biggest draw of this software is that it is “recommended lebanon phone number data by Google”! so this same company has carried out the evaluation and review so that Copper CRM meets all the security and integration requirements with G Suite; that is! the perfect integration with products such as Gmail! link with Google Drive and Google Calendar.
2. It is very easy to configure
One of the biggest advantages of CRM Copper is that it doesn’t ej leads require a steep learning curve! so an organization won’t have to invest hours in training to use it. It’s easy to set up! as simple as using Gmail! and takes just minutes.
For example! every time you check your Gmail inbox gregory jaros founder & ceo and respond! Copper will make a series of suggestions (“add contact to Copper”) and you will instantly see the changes and permissions in the CRM entry! in a sidebar.